Blackberry Devices
Deployed and Supported multiple variants of Blackberry devices across global infrastructure. Supported any escalations to device function and configuration and provisioned devices and accounts per defined processes.
Executive Support
SUpported all corporate executives hardware and software within the office locations worldwide including boardroom meetings and other remote locations. High pressure support situations that required clear thinking, communications and solutions. Trusted as the go to guy for all of the critical timely issues that required immediate and complex solutions at time.
norton ghost imaging
Developed the first computer system imaging processes integrating with hardware vendors to deliver fully automated deployed images upon system order to all worldwide company locations.
CA UNICENTER
Designed and deployed Computer Associates Unicenter Asset Management, Remote Desktop and SOftware delivery products across the Enterprise to realize efficiencies, autopmation and cost savings by eliminating manual touches for support and establishing automated and self service support processing. PDeveloped and performed training across many sites worldwide for support staff.
software packaging
TEamed with small team to develop automated installation software packages using CA Unicenter software delivery, AutoIT and other package creation tools. Develpoed scripts and metrics for delivery reporting scross the enterprise.