AirWatch
Engineered, Deployed and Maintained Enterprise scale AirWatch MDM system with 35K iOS mobile devices deployed worldwide migrating from Blackberry Enterprise Server. Using Systems Engineering Processes, maintained stable and redundant systems while adding complexity based on business area requirements via stringent change management processes.
AppLE iOS
Developed processes to support constantly changing iOS environment to ensure device security across the enterprise. Created and delivered technical training to Business Area support staff as well to end user communities via various mediums. Research and Analysis of incoming OS changes weighing the impact and risk across the enterprise.
Apple App Store
Engineered processes, procedures and integration with public Apple App Store and internal Enterprise App Store. Integrated with Volume Purchase Program and customized for various locations worldwide allowing employees to purchase and install Apps without involving an expense reporting or chargeback process.
JIRA
Teamed with Engineers to develop and input initial structures into JIRA tool for work visualization. Responsible for Epic, Story and Task input and maintenance. Worked with Team to obtain status on task items daily to ensure workflow was maintained and on track. Teamed with Engineering organization to have Quarterly release planning activity for future workload planning.
SHAREPOINT
Maintained various aspects of Team Sharepoint site location as landing page for product and service offering to Business Areas across the corporation seeking Mobile Device services. Responsabilities included file access management, file library administration, content distribution and communications.
Custom Web portal
Designed, Developed, Deployed and Maintained a Custom Web Portal to support requirements from Business Areas and end users across the Enterprise. From automated device request and provisioning to App requests and vetting the Portal was a location for end users and support personnel for all Mobile Device Management needs. Lead a small team of engineers and Developers to accomplish monthly cycle releases.
Service now
Transitioned from Remedy ITSM tool for Service request, Trouble ticket and Change Management tracking. Developed many automated input forms for customer use to automate workflows into our Engineering team. Migrated Service queues into Service Now for team use.
SQL Server
Engineered and Deployed SQL Server solutions in distributed complex environments to support Mobile Device Management, Custom Web Portal and other third party applications Data requirements. Team with Developers to design Database structures according to requirements and used data to obtain metrics and make informed decisions.
Windows server
Designed, Deployed and Maintained Windows Server 2012 and 2016 infrastructure to support Application requirements for Mobile Device Management, Web Portals and other Applications. Supported a total of 24 Servers in an Enterprise Data center structured environment at the Application and Operating System levels. Teamed with Engineering teams to ensure Windows Servers were maintained at appropriate levels with corect Change Management processes being adhered, ensuring enviornment stability.